Ordering FAQs

Turnaround Time November through March: Please place your order 5-7 days in advance. 

Turnaround Time April through October: Please place your order cake 10 - 14 days in advance.

While we can sometimes accommodate custom orders on shorter notice, our availability to create custom cakes does vary from week to week.

Changes to your existing order (Design, size, or flavor) can be made up until 72 hours before your scheduled pickup time.

Payment in full is due at the time you place your order; we accept cash, visa and mastercard. Exceptions are cakes done under Contract (Weddings, Special Event).

Need a last-minute cakes or dessert?! Stop in and check out our fully stocked pastry and dessert cases, we have fresh cakes always available, and can customize them with a message of your choice; on the spot!

Wedding FAQs


Your Wedding Cake and Consultation

Come in to Queen of Cakes for a cake design session just for you. Done by appointment only, a Design Consultation is a one-on-one meeting with one of our specially trained Cake Design Consultants. Your 45 minute appointment includes a tasting of 6 or more different cake and filling combos, expert advice, and a written estimate for you to take home. There is no fee for this service. Please call us to schedule a day and time that works for you.

What can we expect at our consultation?

A Wedding Cake Consultation is a private appointment set aside for you. You will be meeting with one of our Wedding Cake Consultants who will help you with flavors, style and pricing. You will be served an assortment of our cake and filling selections. Feel free to suggest any particular flavors when booking your appointment. We have a nice selection of photo albums with pictures of our own work; as well as wedding cake design books and magazines. We will help you with different pricing options according to your needs, and give you a quote in writing to take home. You’ll find this helpful when doing price comparisons, or for relaying info to your fiance or parents. There is no pressure to book your order; we look at each consultation as an opportunity to meet and serve someone new.

What should I bring with me?

Photos of cakes you like from magazines or the internet are a great place to start. Pictures of your gown or bridesmaids gowns if you have them, perhaps an invitation, or a piece of pretty paper that strikes your fancy. Bring along information on your reception site too; we deliver to many places and often can make suggestions based on what we know about a particular venue’s decor or set-up style.

I need moral support! Can I bring someone with me?

Of course! Your fiance is the first choice, but if he or she is not available, feel free to bring along your mom, sister or a friend. We really recommend an intimate setting for a consultation; large groups make it hard to give undivided attention to our brides and grooms and their cakes. If there are some special people at home who are eager to taste your selections, we will be happy to send home samples for them!

Can I just stop in for a consultation? Or is it best to book an appointment?

We do our Consultations by appointment. Walks-ins can only be accommodated according to consultant availability.

We schedule Consultation appointments Mon-Fri 12:00pm-6:30pm and Sundays by appointment only.

Stop in or call us at 952-942-7628 to schedule a time that works for you.

2018 Wedding Cake Information

Cake Flavors: White, Chocolate, Marble, Yellow, Spice, German Chocolate, Carrot, Red Velvet, Lemon, Pink Champagne, Dark Chocolate Orange

Filling Flavors:  New York Style Cheese Cake Filling, Strawberry Mousse, Raspberry Mousse, Amaretto Mousse, Chocolate Mousse, Bailey’s Mousse, Mocha Mousse, Lemon Mousse, Lemon Curd, Raspberry, Strawberry, Bavarian Creme Chocolate or Vanilla, Classic German Chocolate, Cookies and Cream, Cream Cheese and Deluxe Cream Cheese, Mandarin Orange Mousse

Icing choices: Buttercream, Chocolate Buttercream, Whipped Topping, Cream Cheese, Chocolate Ganache

Pricing: starting at $3.95 per serving of tiered cake, $1.75 per serving of filled sheet cake.

How do we freeze our top tier?

We will leave a box for your top tier at the reception, usually under the cake table. Your caterer can pack your cake in this box for you to take home. Once you get it home, freeze it for about 1 hour, then unbox the cake, wrap it in several layers of plastic wrap, followed by a layer of foil. Put the wrapped cake into a plastic icecream pail, or a Tupperware, and put it in the bottom of your freezer. To thaw, unwrap and thaw in your refrigerator. Serve with a glass of bubbly!

When will you deliver our cake?

We will set up a “window of time” with your caterer /venue. This window is approximately a three-hour span. Please advise your caterer/venue to have your cake table ready with a linen on it prior to our arrival. We will call your caterer/venue the week of your wedding to set up this delivery window of time. For example, if your reception starts at 5pm, we will deliver the cake sometime between the hours of 1:30-4:30.

We have a cake topper. Do we bring it to you?

No, please leave your topper ON the cake table. It must be on the table when we arrive, or we will not place it. If you have a topper, let us know in advance, there is a place on your contract for this important info. We like to know ahead of time if a topper is particularly heavy, or tippy, so that we can make any necessary preparations for its placement. Upon delivery, if we feel that your topper is unstable, and may fall, we will not place it on the cake, but will display it next to the cake.

My aunt is cutting our cake for us. Any advice?

Yes! We can provide  a cutting guide. It’s a diagram on how to cut the cake into the correct number of servings. If you think your caterer should have one, let us know! We can bring a copy when we deliver. We can also email one to your aunt in advance of the wedding, as moral support!

When is our balance due?

All details, including balance due, any changes to style, serving count, flavor, set up, must be taken care of at the “15 day point”: 15 days before your wedding. We’ll send you a reminder email before the 15 day point.

Can you charge my balance to my credit card?

We can, if you call in the credit card number to us. We do not keep credit card info on file for this purpose.

Policy FAQs


Queen of Cakes Policies and Guarantees

Allergens Found in Our Shop:

  • Nuts and Nut By-Products

  • Eggs and Egg By-Products
  • Milk and Dairy Products
  • FD&C Yellow #5
  • Soy: All products in our shop contain soy.
  • Wheat

3D cakes, Cakes with 3 or more tiers, and orders over $125 may require a signed customer waiver, granting us creative license and a written commitment to purchase the cake we create for you.

Cup-Cake Stands, Cake Stands and rented plastic accessories MUST be returned within 3 business days, customer agrees to pay full replacement cost if these accessories are not returned on time.

Tiered Cake serving sizes are based on industry standard (4” Tall, 2” Deep and 1” Thick).

Cancellation Policy (Retail Cakes):

Changes and cancellations to retail orders are accepted until 72 hours prior to scheduled pick up time. No refunds will be provided for orders that are cancelled with less than 72 hours notice. All cancellation refunds are subject to a 10% fee: Queen of Cakes will retain 10% of the price of the cake to cover costs incurred to initiate your order.

Changes to order (Retail Cakes):

You may make any changes that you wish to a retail order until 72 hours prior to the pick up time on your written order form. We cannot guarantee any additional flavors will be available if changes are made within 72 hours.

Cancellation Policy (Wedding Cakes):

A non-refundable deposit of $50 is required to reserve your wedding date. You may cancel your wedding day reservation until 15 days prior to your wedding and receive a full refund less the $50 deposit.

Changes to order (Wedding Cakes):

Changes may be made to wedding cake flavors, servings counts, and design until 15 days before your wedding date. At that time, everything must be finalized, no changes to serving count, flavors or design after the 15 day point.

Guarantees:

1. We GUARANTEE that your cake/cupcakes will be decorated to EVERY specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge.

2. We will ALWAYS take you through our 3 point check, when you pick up your cake. This means that we will ask you if everything is spelled correctly. We will go through your entire order with you, with a copy of your paper order in hand. We will ask if there is anything that we can do to make the cake more special for you.

Refund Policy:

If upon picking up your cake, you are not 100% satisfied with the look of your cake, you are NOT obligated to take the cake.  If you choose not to take the cake, you will be issued a full refund via original purchase method. Upon pick-up of your cake, adjustments to the cake decoration can be made for an additional charge. Once the cake leaves our shop, you may bring the cake back in for design adjustments, however there may be a charge for this service as well. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter.

After the cake leaves the shop, special consideration will be given to any issues regarding cake flavors and fillings. Refunds will be determined based upon portion of cake returned to the shop.

Artistic License Disclaimer:

Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.