Policies

Queen of Cakes Policies and Guarantees

Allergens Found in Our Shop:

  • Nuts and Nut By-Products
  • Eggs and Egg By-Products
  • Milk and Dairy Products
  • FD&C Yellow #5
  • Soy: All products in our shop contain soy.
  • Wheat

3D cakes, Cakes with 3 or more tiers, and orders over $125 may require a signed customer waiver, granting us creative license and a written commitment to purchase the cake we create for you.

Cup-Cake Stands, Cake Stands and rented plastic accessories MUST be returned within 3 business days, customer agrees to pay full replacement cost if these accessories are not returned on time.

Tiered Cake serving sizes are based on industry standard (4” Tall, 2” Deep and 1” Thick).

Cancellation Policy (Retail Cakes):

Changes and cancellations to retail orders are accepted until 48 hours prior to scheduled pick up time. No refunds will be provided for orders that are cancelled with less than 48 hours notice.

Changes to order (Retail Cakes):

You may make any changes that you wish to a retail order until 48 hours prior to the pick up time on your written order form. We cannot guarantee any additional flavors will be available if changes are made within 48 hours.

Cancellation Policy (Wedding Cakes):

A non-refundable deposit of $50 is required to reserve your wedding date. You may cancel your wedding day reservation until 15 days prior to your wedding and receive a full refund less the $50 deposit.

Changes to order (Wedding Cakes):

Changes may be made to wedding cake flavors, servings counts, and design until 15 days before your wedding date. At that time, everything must be finalized, no changes to serving count, flavors or design after the 15 day point.

Guarantees:

1. We GUARANTEE that your cake/cupcakes will be decorated to EVERY specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge.

2. We will ALWAYS take you through our 3 point check, when you pick up your cake. This means that we will ask you if everything is spelled correctly. We will go through your entire order with you, with a copy of your paper order in hand. We will ask if there is anything that we can do to make the cake more special for you.

Refund Policy:

If upon picking up your cake, you are not 100% satisfied with the look of your cake, you are NOT obligated to take the cake.  If you choose not to take the cake, you will be issued a full refund via original purchase method. Upon pick-up of your cake, adjustments to the cake decoration can be made for an additional charge. Once the cake leaves our shop, you may bring the cake back in for design adjustments, however there may be a charge for this service as well. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter.

After the cake leaves the shop, special consideration will be given to any issues regarding cake flavors and fillings. Refunds will be determined based upon portion of cake returned to the shop.

Artistic License Disclaimer:

Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.