Allergens Found in Our Shop:
- Nuts and Nut By-Products
- Eggs and Egg By-Products
- Milk and Dairy Products
- FD&C Yellow #5
- Soy: All products in our shop contain soy.
- Wheat
3D cakes, Cakes with 3 or more tiers, and orders over $125 REQUIRE an in-store consultation.
Cup-Cake Stands, Cake Stands and rented plastic accessories MUST be returned within 3 business days.
Tiered Cake serving sizes are based on industry standard (4” Tall, 2” Deep and 1” Thick).
Cancellation Policy (Retail Cakes):
You may cancel your retail order until 24 hours prior to your designated pick-up time and receive a full refund.
Changes to order (Retail Cakes):
You may make any changes that you wish to a retail order until 24 hours prior to the pick up time on your written order form. We cannot guarantee any additional flavors will be available if changes are made within 48 hours.
Cancellation Policy (Wedding Cakes):
A non-refundable deposit of $50 is required to reserve your wedding date. You may cancel your wedding day reservation until 15 days prior to your wedding and receive a full refund less the $50 deposit.
Changes to order (Wedding Cakes):
Changes may be made to wedding cake flavors, servings counts, and design until 15 days before your wedding date. At that time, everything must be finalized, no changes to serving count, flavors or design after the 15 day point.
Guarantees:
1. We GUARANTEE that your cake/cupcakes will be decorated to EVERY specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge.
2. We will ALWAYS take you through our 3 point check, when you pick up your cake. This means that we will ask you if everything is spelled correctly. We will go through your entire order with you, with a copy of your paper order in hand. We will ask if there is anything that we can do to make the cake more special for you.
Refund Policy:
If upon picking up your cake, you are not 100% satisfied with the look of your cake, you are NOT obligated to take the cake. If you choose not to take the cake, you will be issued a full refund via original purchase method. Upon pick-up of your cake, adjustments can be made for an additional charge. Once the cake leaves our shop, you may bring the cake back in for design adjustments, however there may be a charge for this service as well. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter.
After the cake leaves the shop, special consideration will be given to any issues regarding cake flavors and fillings. Refunds will be determined based upon portion of cake returned to the shop.
Artistic License Disclaimer:
Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.